A Dynamics 365 professional specializes in the implementation, customization, and support of Microsoft Dynamics 365, a comprehensive ERP and CRM solution. They adapt the platform to align with business goals, managing modules like Sales, Customer Service, Field Service, Finance, and Supply Chain Management.
Their core responsibilities include system configuration, data migration, process automation, custom development, and integration with external systems. They also focus on enhancing user adoption, training end-users, and ensuring system performance and scalability.